When an incident happens decisions are needed, and they’re needed fast. Make sure your strategic leaders are confident in their role before they’re called on to act in an emergency. In this talk, we will discuss how to consider strategic risks, initial learning from COVID-19, case studies of good and bad crisis communication and what strong, resilient organisations have in common and how to avoid the most common pitfalls.

Nick Moon is the founder and managing director of Applied Resilience. Nick has worked in the resilience industry for two decades and brings a diverse range of experience across the resilience, crisis management and counter-terrorism agendas. His experience of high-profile resilience planning and incident response includes the London 2012 Olympic and Paralympic Games, EU emergency planning exercises, and acting as the local authority tactical lead for the severe flooding that affected Surrey in 2014 and the Parsons Green bombing in 2017.
Applied Resilience supports billion-pound companies, health organisations, schools, local authorities and voluntary groups every day, to help make them stronger, through resilience planning and training. They offer strategic advice and crisis management support at the Board and Executive Level, develop effective planning arrangements organisation wide, deliver training and exercising, and incident response. Throughout the COVID pandemic Applied Resilience has been working closely with local resilience forums and local authorities, including planning the first UK’s mass vaccination centre.